link to programme here.

I used these references.

http://www.ncbi.nlm.nih.gov/pubmed/21060119

http://www.ncbi.nlm.nih.gov/pubmed/20940212

http://www.ncbi.nlm.nih.gov/pubmed/20940212

http://www.bmj.com/content/341/bmj.c4783?view=long&pmid=20940210&sso=

http://www.ncbi.nlm.nih.gov/pubmed/22034193

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3184538/?tool=pubmed

http://www.ncbi.nlm.nih.gov/pubmed/21900695

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3240774/?tool=pubmed

http://www.ncbi.nlm.nih.gov/pubmed/21801562

http://www.ingentaconnect.com/content/rcgp/bjgp/2011/00000061/00000589/art00027?token=00511d127f0381657eb5e7e41225f4038762c31416676

http://www.ncbi.nlm.nih.gov/pubmed/22040039

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3063044/?tool=pubmed

http://www.ncbi.nlm.nih.gov/pubmed/19762416

http://qualitysafety.bmj.com/content/21/1/21.long

http://www.gp-patient.co.uk/results/

http://www.dh.gov.uk/health/2011/11/response-ccp-report/

http://www.dh.gov.uk/health/2011/12/gp-patient-survey/

http://m.gponline.com/article/933669/DoH-reveals-GP-patient-surveys-cost-10-million

http://www.ic.nhs.uk/statistics-and-data-collections/supporting-information/primary-care/general-practice/gpps-2007/08/gpps-2007-08-frequently-asked-questions#cmsanchorhow_much_did_the_survey_cost